1. USE OF THE PLATFORM /WEBSITE
1.2 All terms refer to the process of our assistance to the user in the most appropriate manner for the express purpose of meeting their needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
1.3 Good Wave Foundation is not a mental health crisis* service, and the services provided do not include crisis intervention. The Counsellors affiliated with Good Wave Foundation are not authorised to provide crisis intervention services and any Counsellor providing any form of crisis intervention shall be doing so on their own accord and GWF, or any of their employees shall not be responsible for any cause of action or liability arising due to the same.
1.4 You may not access or use the website for any purpose other than that for which the website is available. The website may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
1.5 As a user of the website, you agree not to:
1.5.1. Systematically retrieve data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
1.5.2 Make any unauthorised use of the website, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
1.5.3 Make improper use of our support services or submit false reports of abuse or misconduct.
1.5.4 Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
1.5.5 Use the Website as part of any effort to compete with us or otherwise use the Website and/or the Content for any revenue-generating endeavour or commercial enterprise.
1.5.6 Delete the copyright or other proprietary rights notice from any Content.
2. LIMITED LICENCE
3. CANCELLATION POLICY
Counselling slots are reserved in advance and are held exclusively for you. We understand that sometimes you might need to reschedule or cancel your appointment and we are happy to help. In this case, please cancel the session via the link in your confirmation email (you would have received this when you booked the session) and/or re-schedule it for a different time.
3. INTELLECTUAL PROPERTY RIGHTS
The website is the sole property of and belongs exclusively to Good Wave Foundation. You are prohibited from using GWF’s name, logo, colour scheme, and other trademarks. By allowing use of this website, no licence to use GWF’s intellectual property is being provided. GWF expressly and exclusively reserves all the intellectual property rights in all text, programs, products, processes, technology, content, software and other materials, which appear on this website. Consequently, the materials on this website shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed or modified in whole or in part or in any other form whatsoever. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing or modifying.
4. LINKS AND THIRD-PARTY WEBSITES
References on the website to any names, marks, products or services of third parties or hypertext links to third party websites/softwares of third party or information are provided solely as a convenience to you. GWF is not responsible for the content of any third-party websites/apps/softwares and does not make any representations regarding the content or accuracy of material on such websites/apps. If you decide to link to any such third-party websites/apps, you do so entirely at your own risk.
7. DISPUTES AND DIFFERENCES
8. DONOR PAYMENT PROCESSING
9. CANCELLATION AND REFUND POLICY
Our cancellation and refund policy specifically pertain to all online donations, one-time payments, and recurring donations made through our website. In the event of an error, the refunded amount will be processed through the same payment source by the third party and is subject to the payment and refund terms of that source. Refunds are typically completed within 7 to 10 business days.